FAQs – babo.lk

How do I place an order on babo.lk?

Simply browse the products, add your items to the cart, and proceed to checkout. Fill in your details and confirm your order.

Can I edit or cancel my order after placing it?

Yes, you can request changes or cancellation within 1 hour of placing the order by contacting our support team.

Do you deliver islandwide in Sri Lanka?

Yes, we offer fast islandwide delivery to any address in Sri Lanka.

How long will delivery take?

Delivery usually takes 2–5 working days, depending on your location and courier availability.

How can I track my order?

Once shipped, you will receive a tracking number or status update via SMS or email.

What payment methods do you accept?

We accept Cash on Delivery (COD), bank transfers, credit/debit cards, KoKo Pay, Mint Pay, PayZy and online payment gateways.

Is Cash on Delivery available islandwide?

Yes, COD is available for most locations across Sri Lanka.

Are my payments secure on babo.lk?

Absolutely. All online payments are processed through secure, encrypted payment gateways.

Do you charge extra for online payments?

No extra fees only the product price and standard delivery charges apply.

Can I use discount vouchers during payment?

Yes, you can apply vouchers or promo codes at checkout before completing payment.

What is your return policy?

Items can be returned within 7 days if they are unused, in original packaging, and meet our return criteria.

How do I request a return?

Contact our customer support with your order number and photos of the product.

When will I receive my refund?

Refunds are processed within 7–15 working days after the returned item is inspected.

Are delivery charges refundable?

Delivery fees are refundable only if the return is due to a product defect or an error from our side.

Can I exchange an item instead of a refund?

Yes, exchanges are available for most products, depending on stock availability.

How do I contact babo.lk?

You can reach us via email, hotline, WhatsApp, or the contact form on our website.

What are your customer service hours?

We are available Monday to Sunday, 8:00 AM – 10:00 PM.